Effective date: 17/7/2026
Black Ram Equipment (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, engage our equipment hire services, contact us, or otherwise interact with us.
This Privacy Policy is intended to assist you to understand how we handle personal information in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth), where those laws apply to us. Where we request your consent to collect, use or disclose personal information, we will do so in accordance with applicable privacy laws.
“Personal information” means information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether recorded in a material form or not.
Black Ram Equipment provides construction, landscaping, and equipment hire services throughout Queensland.
Business Name: Black Ram Equipment
Website: www.blackramequipment.com.au
Phone: 0448 829 925
Email: admin@blackramequipment.com.au
We may collect personal information including:
Where required for equipment hire, we may request identification documents to verify your identity and protect against fraud.
We will only collect identification information, including driver licence details or copies of identification documents, where it is reasonably necessary for our business activities, including verifying identity, assessing hire risk, preventing fraud, recovering equipment, or enforcing hire terms.
We do not generally collect sensitive information, such as information about your health, racial or ethnic origin, political opinions, religious beliefs, criminal record, or biometric information. If we need to collect sensitive information, we will only do so with your consent or where otherwise permitted by law.
If you provide personal information about another person, you must only do so where you have authority to provide that information and, where appropriate, have made that person aware of this Privacy Policy.
We collect personal information when you:
We may also collect information automatically through cookies and website analytics tools.
Where reasonable and practicable, we collect personal information directly from you. We may also collect personal information from third parties, including company representatives, referees, payment providers, delivery providers, publicly available sources, or other persons involved in arranging equipment hire.
If we receive personal information that we did not request, we will determine whether we could have collected that information under applicable privacy laws. If we could not have collected the information and it is lawful and reasonable to do so, we will destroy or de-identify it.
We collect and use personal information to:
If you do not provide information requested by us, we may be unable to provide a quote, open or maintain an account, verify your identity, process a booking, deliver equipment, process a payment, respond to an enquiry, or provide our services.
Where practicable, you may deal with us anonymously or by using a pseudonym, for example when making a general enquiry. However, for most equipment hire transactions, we will need to identify you or your business in order to provide services, verify identity, process payments, arrange delivery or collection, manage risk, and comply with legal obligations.
We may use and disclose your personal information for the purposes described in this Privacy Policy and for related purposes that you would reasonably expect.
We may also use or disclose personal information where:
We may disclose your personal information to:
We do not sell personal information to third parties.
We may send information about our products, services, promotions, and industry updates.
We will only send direct marketing communications where permitted by applicable laws, including the Privacy Act 1988 (Cth) and the Spam Act 2003 (Cth).
You may opt out of receiving marketing communications at any time by:
We will action opt-out requests within a reasonable period and in accordance with applicable laws. Even if you opt out of marketing communications, we may still send you service-related communications, including communications about bookings, hire arrangements, payments, safety matters, equipment collection, account administration, or changes to our terms or policies.
Our website may use cookies and analytics tools to understand website traffic and improve user experience.
Cookies may collect information such as:
You can disable cookies through your browser settings; however, some website features may not function correctly.
Where we use third-party analytics or advertising tools, those providers may collect information about your use of our website in accordance with their own privacy policies.
We take reasonable steps to protect personal information from:
Personal information may be stored electronically, physically, or through secure third-party cloud service providers.
Security measures may include access controls, password protection, secure storage systems, staff confidentiality obligations, restricted access to identification documents, and secure destruction or de-identification processes.
While we take reasonable precautions, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.
If we become aware of a data breach involving personal information, we will assess and respond to the breach in accordance with applicable law, including the Notifiable Data Breaches scheme under the Privacy Act 1988 (Cth), where applicable.
You may request access to the personal information we hold about you.
If you believe any information is inaccurate, incomplete, or out of date, please contact us and we will take reasonable steps to correct it.
Before providing access to, or correcting, personal information, we may need to verify your identity.
We will respond to access and correction requests within a reasonable period. In some circumstances, we may refuse access or correction where permitted by law, including where giving access would have an unreasonable impact on the privacy of others, would be unlawful, would prejudice enforcement activities, or where the request is frivolous or vexatious. If we refuse a request, we will provide reasons where required by law.
If we correct personal information and you ask us to notify another organisation of the correction, we will take reasonable steps to do so unless it is impracticable or unlawful.
We retain personal information only for as long as necessary to:
When information is no longer required, we will securely destroy or de-identify it where practicable.
Identification documents and government-related identifiers will be retained only for as long as reasonably necessary for the purpose for which they were collected, or as otherwise required or permitted by law.
We may collect government-related identifiers, such as driver licence information, where reasonably necessary to verify identity, assess hire risk, prevent fraud, recover equipment, or comply with legal obligations.
We will not use government-related identifiers as our own primary customer identifier unless permitted by law. We will only use or disclose government-related identifiers where reasonably necessary for our business activities and permitted under applicable privacy laws.
Our website may contain links to third-party websites.
We are not responsible for the privacy practices or content of those external websites. We encourage users to review the privacy policies of any third-party sites they visit.
Some of our technology providers or cloud service providers may store data on servers located outside Australia.
Where this occurs, we take reasonable steps to ensure such providers handle personal information in accordance with Australian privacy requirements.
The countries in which overseas recipients may be located will depend on the providers we use from time to time. Where practicable, we will identify those countries. At the date of this Privacy Policy, those providers may include cloud storage, website hosting, email, payment, analytics, customer management, or software providers with operations or servers outside Australia.
Before disclosing personal information to an overseas recipient, we will take reasonable steps to ensure that the overseas recipient does not breach the Australian Privacy Principles in relation to that information, unless an exception applies under the Privacy Act 1988 (Cth).
We may update this Privacy Policy from time to time.
The latest version will always be available on our website and will include the effective date of the current version.
Material changes will take effect when the updated Privacy Policy is published on our website or otherwise notified to you.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact us:
Black Ram Equipment
Bald Hills, Queensland 4036
Phone: 0448 829 925
Email: admin@blackramequipment.com.au
Website: www.blackramequipment.com.au
We will respond to privacy enquiries promptly and in accordance with applicable Australian privacy laws.
If you make a privacy complaint, please provide sufficient details so that we can investigate the matter. We will acknowledge your complaint within a reasonable period and aim to provide a response within 30 days, or within another timeframe notified to you where the matter is complex.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner:
Office of the Australian Information Commissioner
Website: www.oaic.gov.au
Phone: 1300 363 992
