Effective Date: 17/7/2026
Black Ram Equipment aims to provide reliable, safe, and well-maintained equipment for hire. This Refunds, Returns and Cancellation Policy outlines the circumstances in which refunds, credits, cancellations, and returns may be available.
In this policy, “Black Ram Equipment”, “we”, “us” and “our” means Black Ram Equipment Pty Ltd ACN 644 144 409 trading as Black Ram Equipment, ABN 53 644 144 409.
This policy should be read together with Black Ram Equipment’s hire agreement, quotation, invoice, website terms and any other terms applying to the relevant booking.
Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Australian Consumer Law, being Schedule 2 to the Competition and Consumer Act 2010 (Cth).
Under the Australian Consumer Law, customers may be entitled to a repair, replacement, refund, or cancellation of services, compensation, or another remedy if hired equipment:
Where a major failure occurs and cannot be rectified within a reasonable time, Black Ram Equipment will provide an appropriate remedy, which may include the remedy to which the customer is entitled under the Australian Consumer Law. Depending on the circumstances, this may include:
Black Ram Equipment is not required to provide a refund, replacement, credit or other remedy under the Australian Consumer Law where the issue was caused by the customer’s misuse, unauthorised repair, failure to follow instructions, abnormal use, damage after delivery or collection, or change of mind.
The customer should inspect the equipment on collection or delivery and notify Black Ram Equipment as soon as practicable if the equipment is incorrect, visibly damaged, missing components, unsafe, defective, or not suitable for the agreed hire.
If hired equipment develops a fault during the hire period, the customer must:
Customers must not attempt repairs, modifications or adjustments unless authorised in writing by Black Ram Equipment.
Subject to the Australian Consumer Law, Black Ram Equipment will not be responsible for additional damage, loss or injury caused by continued use of equipment after the customer knew, or ought reasonably to have known, that the equipment was faulty or unsafe.
As equipment hire services involve reserving equipment, scheduling deliveries, and allocating resources, refunds are generally not available for:
However, Black Ram Equipment may, at its sole discretion acting reasonably and subject to any rights the customer has under the Australian Consumer Law, provide a credit or partial refund in exceptional circumstances.
For the purpose of this clause, “scheduled commencement” means the agreed start time for the hire period. If no start time is specified, scheduled commencement is 8:00 am on the first day of the hire period.
Cancellation requests should be made in writing by email, text message or any other method accepted by Black Ram Equipment. A cancellation is not effective until received by Black Ram Equipment.
More than 48 Hours Before Scheduled Hire
Bookings cancelled more than 48 hours before the scheduled commencement of the hire period are eligible for:
Any refund or credit may be reduced by any non-refundable amounts or reasonable costs already incurred, including payment processing charges, third-party charges, special order costs, or transport costs, where applicable and subject to the Australian Consumer Law.
Between 24 and 48 Hours Before Scheduled Hire
Bookings cancelled between 24 and 48 hours before the scheduled commencement of the hire period may incur an administration fee of up to 20% of the booking value.
This amount is intended to reflect Black Ram Equipment’s reasonable administration, reservation, preparation, scheduling, staffing and lost opportunity costs.
The balance will be refunded or credited, subject to any other amounts properly deductible under this policy or the hire agreement.
Less than 24 Hours Before Scheduled Hire
Bookings cancelled less than 24 hours before the scheduled commencement of the hire period may incur a cancellation fee of up to 50% of the booking value to cover reservation, preparation, staffing, and scheduling costs.
This amount is intended to reflect Black Ram Equipment’s reasonable costs and losses, including reservation of equipment, preparation, scheduling, staffing, transport arrangements and lost opportunity to hire the equipment to another customer.
Same-Day Cancellation or Failure to Collect
Where a customer:
Black Ram Equipment may retain up to 100% of prepaid hire charges an amount that reasonably reflects its costs, expenses and losses arising from the cancellation, failed collection or failed delivery.
This clause does not limit any rights the customer has under the Australian Consumer Law.
Where equipment hire is significantly affected by severe weather conditions, unsafe site conditions, emergency warnings or circumstances beyond the reasonable control of the customer, Black Ram Equipment may, at its discretion acting reasonably and subject to the Australian Consumer Law:
Each situation will be assessed individually having regard to the type of equipment, the intended use, site conditions, safety risks, notice given by the customer, costs already incurred and whether the equipment can reasonably be re-hired.
Where the equipment can still be safely used for its ordinary purpose, weather alone will not automatically entitle the customer to a refund.
Delivery and collection fees may not be refundable where:
Where cancellation occurs after transport arrangements have been made, reasonable transport costs may be deducted from any refund.
If a failed delivery or failed collection occurs due to the customer’s act or omission, including incorrect address details, lack of access, unsafe access, unavailability, or the site not being ready, additional delivery, collection, waiting time or reattendance charges may apply.
No refund or credit will generally be provided for equipment returned before the end of the agreed hire period unless otherwise agreed in writing by Black Ram Equipment.
Subject to the Australian Consumer Law, no refund or credit will generally be provided where the customer returns equipment before the end of the agreed hire period for reasons unrelated to any fault, defect, misdescription or breach by Black Ram Equipment.
Black Ram Equipment may, acting reasonably, provide a credit or partial refund in exceptional circumstances, including where the equipment can be re-hired for the balance of the hire period.
Customers remain responsible for hired equipment from the time it is collected or delivered until it is returned to, and accepted by, Black Ram Equipment.
Additional charges may apply for:
Black Ram Equipment may inspect the equipment after return. Where additional charges are claimed, Black Ram Equipment may provide details of the relevant damage, missing items, cleaning required, replacement cost, repair cost, recovery cost or other reasonable basis for the charge.
Any such charges may be deducted from a security deposit or invoiced separately. A security deposit is not a prepaid hire fee. It will be refunded after return and inspection of the equipment, less any amounts properly deductible under the hire agreement or this policy.
Approved refunds will generally be processed within 7 to 14 business days using the original payment method, unless otherwise agreed.
Processing times may vary depending on financial institutions, card issuers and payment providers.
Payment processing fees, card surcharges and third-party fees may be non-refundable to the extent they are not recoverable by Black Ram Equipment, subject to the Australian Consumer Law.
Refunds will only be made to the person or account from which payment was originally received, unless Black Ram Equipment agrees otherwise.
Where Black Ram Equipment offers a credit, the credit may be used towards a future hire booking with Black Ram Equipment.
Unless otherwise agreed in writing:
This clause does not apply where the customer is entitled to a cash refund under the Australian Consumer Law.
For cancellation requests, refund enquiries, or issues relating to hired equipment, please contact:
Black Ram Equipment
Phone: 0448 829 925
Email: admin@blackramequipment.com.au
Website: www.blackramequipment.com.au
Customers should provide their booking reference, contact details, hire dates, equipment details and a brief description of the issue when requesting assistance.
